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Terms and Conditions

Welcome to the official support center for AI Car Inspector.

AI Car Inspector is an intelligent app designed to help you assess vehicle health using real-time OBD2 data and AI-powered analysis. Whether you're a car enthusiast or just getting started, CarMind is here to guide you.

Need Help?

If you're experiencing any issues, have technical questions, or need assistance, feel free to contact us:

support@carmind.co

We typically respond within 1–2 business days.

User Guide

Step 1: Connect Your OBD2 Device

Plug a standard Bluetooth OBD-II adapter into your car’s port (usually located under the dashboard). Then connect it to the app via Bluetooth.

Step 2: Choose an Inspection Mode

  • AI Inspection Mode – Get a simplified, easy-to-understand diagnostic report ideal for used car evaluation.
     
  • Advanced Mode – Dive deeper into live data, sensor readings, and technical diagnostics.
     

Step 3: Review Your Report

Receive a comprehensive report with:

  • Plain-language explanations (no confusing codes)
     
  • Risk levels and potential problems
     
  • Suggested next steps or repairs
     

Frequently Asked Questions (FAQ)

Q: What kind of OBD2 adapter is compatible?
A: Any standard Bluetooth OBD-II adapter will work. There’s no brand requirement.

Q: Is the app safe to use on any vehicle?
A: Yes. The app is strictly read-only — it will not modify, reprogram, or interfere with your vehicle’s systems.

Q: Does the app collect personal data?
A: No. CarMind only analyzes anonymized vehicle diagnostic data. No personal or identifying information is collected or stored.

Thank You

Thank you for using AI Car Inspector.
We’re here to help you drive smarter and buy with confidence.

Return and Refund Policy

Thank you for purchasing from CarMind.

We are committed to providing reliable diagnostic tools and services, including our Bluetooth OBD2 scanner and AI-powered vehicle reports. Please review our return and refund policy below.

No Returns for Opened or Used Devices

Due to the nature of diagnostic hardware, we do not accept returns or refunds for:

  • Opened packages
     
  • Used or activated OBD2 scanners
     
  • Products damaged due to user mishandling
     

Returns for Defective Hardware Only

If the device is defective or arrives damaged, please contact us within 7 days of delivery with proof (photo or video).
We will offer:

  • A replacement device, or
     
  • A full refund (after return of the defective item)
     

Shipping cost for returning a defective item is covered by us.

No Refunds for Digital Reports or AI Services

Please note that AI-generated vehicle inspection reports are digital services delivered instantly upon use.
As such, they are non-refundable, even if:

  • The result is not what you expected
     
  • The report does not detect certain issues
     
  • You purchased credits by mistake
     

Our system incurs real-time analysis costs with every report, so we are unable to reverse or cancel a completed inspection.

Other Refund Limitations

We do not offer refunds for:

  • Incompatible OBD devices not purchased from us
     
  • Use on unsupported vehicles
     
  • Incorrect usage or app setup
     
  • Change of mind after purchase
     

Start a Return Request

If your case meets the eligible conditions, contact:
support@carmind.co
Include your order number, description of the issue, and photo/video evidence if applicable.

Last updated: June 9, 2025

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